FAQ
What Shipping Methods Are Available?
How will I know if my order has been successfully placed?
What Payment Methods Are Accepted?
What is Your Return Policy?
Can i Exchange an Item?
where do I return my items?
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LIBERTYZENO Shoes follows the Return policy which lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email within 24 to 48 Hours to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ccare@libertyzeno.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ccare@libertyzeno.com and send your item to: Address: Liberty Shoes Inc, 117 West 61st Street.Westmont IL-60559
Shipping
To return your product, you should mail your product to Address: Liberty Shoes Inc, 117 West 61st Street.Westmont IL-60559
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For Wrong Item(s) Shipped
If we have made an error with your order, Our Customer Service will gladly assist in a quick resolution. Please follow these easy steps:
(1) Please contact our Customer Service Team by email ccare@libertyzeno.com or by phone at +1 (630) 796-2337 and explain the situation, including your name and order number.
(2) Follow our simple return policy, outlined above, to return the merchandise. libertyzeno.com will reimburse you for your reasonable return ground shipping charge upon receipt of your merchandise. Shipping reimbursement will be credited back to the original purchase credit card.
If you have any questions regarding our return/exchange policy, please contact our Customer Service Team by email at ccare@libertyzeno.com or by phone at +1 (630) 796-2337